Papa John’s has been facing some issues following events that took place in the early summer of 2018. Fortunately, they now have Steve Ritchie at the helm as Chief Executive Officer working hard to try to fix the problems that were caused in the company. Words can have a very deep impact on people and this is especially true if it was something hurtful. This is why he knows that he and his team are going to have to do a lot more than they have already done in order to make Papa John’s better than ever.
While he may not have been the one to cause the issues that hurt so many people, Steve Ritchie is stepping up and taking responsibility for them while promising to make some big changes. The company is striving to be more inclusive and diverse to ensure their customers that they are not represented by hateful words that people may have spoken in the past. It’s a big task, but with the 22 years of experience with the company that Steve Ritchie has with the company, things are already starting to look better.
The actions that took place in 2018 may have caused the company to lose many customers, but they are slowly going through the process of earning their trust back. Steve Ritchie knows that it is going to take some time to heal what happened, but that’s okay and he knows that all of the efforts that everyone involved with Papa Jonh’s is making will end up being worth it. Good things are worth the wait and to make sure that they are able to make sustainable changes he knows that he has to do it right.
Steve Ritchie also knows that an apology just isn’t enough after what happened which is why the company has started and expanded initiatives to improve diversity and the company in general. They are wanting to have a more diverse group of people who are owners and managers of their franchises which is something they are working towards. In addition, the staff and executive team are receiving more training to make sure nothing like this ever happens again.