On January 20th, Securus received an award from Stevie Awards as a finalist in the Customer Care Training Team category for the 11th annual Stevie Awards celebrations. The winner of the Customer Service Training Team of the year award will receive the award on February 24th at the Caesars Palace in Las Vegas Nevada. The Stevie Awards criticizes the nominations with the keen analysis of 77 judges from around the world. Other awards are also set to be announced at the same event. Finalists in every industry from across the world are scheduled to attend the celebrations.
Earning a Stevie Awards finalist position, guarantees a nominee such as Securus to be a winner in the Gold, Bronze and Silver nomination programs. Stevie Awards is an international business awarding show which is inclusive of the International Business Awards and the Stevie Awards for Great Employers. The Stevie Awards has more than 2300 nominations for all the 61 categories enlisted in 2016. Other entries that are part of the awards include the Award for Innovation in Customer Care Award, Customer Service Department of the Year award and Contact Center of the Year Award. Between January 23rd and February 1st, preliminary judges will have extensive discussions to determine the winners of all its categories in bronze, silver, and gold.
In 2016, the senior VP of Securus, Danny Hoyos, stated that the company was set to better its employee training. He explained that effective training involves empathy for the customer’s situation. He said that by focusing on the needs of their clients, Securus would ultimately provide efficient services to inmates and their families. Micheal Gallagher, the president of Stevie Awards, revealed that the judges’ choice for the award’s finalists selection process involved a consideration for an enterprise’s inspiration story in sales and business development strategy. He stated that most businesses had a remarkable business report and that the judges would have a difficult time in choosing the winners.